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Before You Call Back

Who called from(800) 288-2020

Reported 19 times

People told the FTC and the FCC about calls or texts from this number 19 times, most recently on October 6, 2026. The most common subject: calls pretending to be government, businesses, or family and friends.

A toll-free number: not tied to any place.

Toll-free numbers can be dialed from a landline at no charge; mobile callers may pay for the airtime minutes unless they have unlimited calling. The FCC says it cannot tell you who holds a toll-free number.
In 11 FCC complaints, the caller asked people to call this number back. Scam callers often leave a call-back number; reach the organization they named through its official number instead.

What the official reports say

FTC reports

7

FCC complaints

12

First report

May 4, 2024

States reporting

8

FTC: reports published August 14, 2026 to November 11, 2026. FCC: complaints filed since November 1, 2023, including 11 complaints where the caller gave this number to call back.

Reports by month

By the date of the call, as reported. FTC data covers only its latest files, so older months show FCC complaints alone.

Show as a table
MonthFTC reportsFCC complaints
May 202401
June 202400
July 202401
August 202400
September 202400
October 202400
November 202401
December 202400
January 202500
February 202500
March 202500
April 202501
May 202500
June 202500
July 202500
August 202500
September 202500
October 202500
November 202500
December 202500
January 202600
February 202603
March 202602
April 202600
May 202600
June 202600
July 202611
August 202640
September 202621
October 202601

How the calls were described

FTC reports: recorded message or live caller

  • Robocall or recorded message: 5
  • Live caller: 2

FCC complaints: type of call

  • Prerecorded voice: 1
  • Live voice: 6
  • Text message: 5

Subjects picked in FTC reports

People reporting a call to the FTC choose what it was about. 71% of these reports describe a robocall.

Show as a table
SubjectReports
Other4
Calls pretending to be government, businesses, or family and friends1
Computer and technical support1
Reducing your debt (credit cards, mortgage, student loans)1

Where the people reporting it live

  • Florida 6
  • California 4
  • Tennessee 2
  • Texas 2
  • Georgia 2
  • Illinois 1
  • Michigan 1
  • Louisiana 1

What to do

  1. 1

    Do not call back a number you do not recognize. If the caller said they were your bank, a company or a government agency, hang up and call them on a number you find yourself: on your statement, your card or the official website.

  2. 2

    For a text: do not tap any link or reply. Copy the message and forward it to 7726 (SPAM), report it as junk in your messaging app, then delete it.

  3. 3

    If a recording tells you to press a key to stop the calls, just hang up. Scammers use that trick to find people who answer.

  4. 4

    Never pay because a caller insists on gift cards, a wire transfer, cryptocurrency or a payment app. The FTC says anyone who insists on those is a scammer.

  5. 5

    Report it. Lost nothing: DoNotCall.gov. Lost money, or know who called: ReportFraud.ftc.gov. You can also file with the FCC at fcc.gov/complaints. Give the number on your caller ID even if you think it was faked.

  6. 6

    Block the number on your phone and turn on your carrier’s free spam blocking. AT&T, Verizon and T-Mobile all offer a free tier.

  7. 7

    Already paid? Contact the company behind the payment right away (your bank, card issuer, payment app, gift card or wire transfer company) and ask for your money back. Then report it at ReportFraud.ftc.gov.

What each part of the number says

NANPA area code database and central office code file of November 11, 2026.

  1. 800

    Toll-free code

    Toll-free

    All about 800

  2. 288

    Exchange

    Toll-free numbers are not tied to an exchange

  3. 2020

    Line number

    Who holds it is not in any public record

What this page cannot tell you

  • Whether the reports are true. The FTC and the FCC publish what consumers told them and say they do not verify it.
  • Whether this number really made the call. Caller ID can be faked, and the faked number often belongs to a real person who has no idea it is being misused.
  • Who uses the number. NANPA records show the carrier that holds the exchange, not the person or business behind a number, and pooled exchanges are shared out to other carriers in blocks of 1,000 numbers.

Is this your number?

Callers can fake any number, including yours. If people report calls you never made, someone may be spoofing your number. Write to contact@beforeyoucallback.com from the account holder's side: we can remove the complaint details from this page. What to do if your number is spoofed.

Check another number

Official sources (23)Show