Skip to content
Before You Call Back

Privacy policy

Last updated November 11, 2026

Who is responsible

Before You Call Back (beforeyoucallback.com) is published by GO TO AGENCY, a SAS (société par actions simplifiée) registered in France (SIREN 944 980 762, RCS Dijon), 9 rue Jean-Jacques Rousseau, 21000 Dijon, France. Because the publisher is established in the European Union, the EU General Data Protection Regulation (GDPR) applies to everything described here, and GO TO AGENCY is the controller. We also follow the consumer privacy laws of US states, such as California's CCPA as amended by the CPRA, and the laws of Virginia, Colorado, Connecticut, Texas, Oregon and other states. Whether or not a given state law applies to a publisher of our size, we honor the rights below for every visitor. Contact: contact@beforeyoucallback.com.

The numbers you check

When you check a number, our server reads it to build the result page and then forgets it. We do not keep checked numbers in a database, we do not build lists of them, and we do not link them to you.

The number is part of the page address (for example /number/850-555-0123) so that you can share the page. It can therefore appear in your browser history and in the technical logs described below. Number pages tell your browser not to pass their address to other sites when you follow a link.

Phone numbers in the complaint data

The site republishes public-domain data released by the Federal Communications Commission (consumer complaints about unwanted calls) and the Federal Trade Commission (Do Not Call reported calls), and numbering data from the North American Numbering Plan Administrator. For each phone number named in a complaint we show counts, dates, the type of call, the subject the consumer chose and the states consumers reported from. We never publish names, the consumers' cities or ZIP codes, or anything about the consumers who filed the reports.

A phone number can belong to a person, and caller ID can be faked, so a number can appear in complaints without its subscriber having made the calls. Our legal basis under the GDPR is our legitimate interest, and the public's, in helping people recognize unwanted and fraudulent calls with official data (Article 6(1)(f)). To limit the impact on people:

  • only numbers with at least five reports from three or more places in the last twelve months can appear in search engines;
  • complaints older than the data window (36 months for the FCC, the latest files for the FTC) are dropped at each update;
  • the subscriber of a number can ask us to remove the complaint details from its page: write to contact@beforeyoucallback.com. We remove them once we have reasonable confidence the request comes from the subscriber, and the page is then never indexed.

Technical logs

Like any website, our server and hosting provider (Hetzner Online GmbH, in the European Union) record technical information about requests: IP address, date and time, the address requested (which, on a number page, includes the number), browser type and errors. We use these logs only to keep the site secure and working, which is our legitimate interest, and keep them for no more than 30 days.

Audience measurement

We count visits to the information pages with Datalenk, an audience measurement service run by GO TO AGENCY, the publisher of this site, and hosted in Germany (Hetzner). It sets no cookies and does not identify you: it records the page viewed, the site you came from, the type of device and the text of links and buttons you click. It is never loaded on number pages, so the numbers you look up are not sent to it. We keep these figures for no more than 25 months.

Advertising and cookies

The site is funded by advertising served by Google AdSense on its information pages and on number pages that appear in search engines. Number pages that are not indexed carry no advertising code. The site sets no cookies of its own.

On pages with advertising, Google and its partners may use cookies and similar technologies to show and measure ads and, if you allow it, to personalize them. Visitors from the European Economic Area, the United Kingdom and Switzerland see Google's consent message when they arrive and can accept or refuse. The “Privacy and cookie settings” link at the bottom of every page reopens it. Google acts as a separate controller for the data it collects: see how Google uses information from sites that use its services.

Your rights in US states

Personalized advertising can count as a “sale” or “sharing” of personal information, or as targeted advertising, under US state laws. You can opt out with the “Do not sell or share my personal information” link at the bottom of every page, which opens Google's opt-out for US state regulations once advertising is live, or by writing to us. We do not sell personal information for money, and we do not knowingly process the data of children under 16.

Depending on your state, you also have the right to:

  • know what personal information we hold about you and get a copy of it;
  • have it corrected or deleted;
  • opt out of targeted advertising and of the sale or sharing of your personal information;
  • not be treated differently for using these rights;
  • appeal our answer, by replying to it, and then complain to your state attorney general if you disagree with the outcome.

Write to contact@beforeyoucallback.com. We answer within 45 days. An authorized agent may act for you with your signed permission. Because we keep no account or profile, the data we hold is limited to the logs above and, if you are a subscriber, complaint data about your phone number.

Your rights under the GDPR

You can ask for access to, correction or erasure of your personal data, restrict or object to its use (including the republication of complaint data about your number), and ask for portability. Write to contact@beforeyoucallback.com; we answer within one month. You can also complain to the French data protection authority, the CNIL (www.cnil.fr), or to the authority of the country where you live.

Where data is processed

The site runs on servers of Hetzner Online GmbH in the European Union. Google may process advertising data in the United States, under the EU-US Data Privacy Framework or standard contractual clauses.

Changes

We will update this page if what we do changes, and change the date at the top.